Travel Alerts

Temporary Changes to In-flight Services

March 31, 2020

In order to continue to ensure the safety of our passengers and flight crew, we will be temporarily discontinuing our in-flight beverage and snack services, including meals effective Thursday, April 2. We will continue to provide each passenger with bottled water. This change is to avoid any non essential personal contact and encourage social distancing on board our aircraft.

Updates To Pre-Screening Questionnaire As Per Transport Canada Interim Order

Effective March 30, 2020 11:00 CST Calm Air will be updating our Pre-Screening Questionnaire to comply with Transport Canada's Interim Order.

The following pre-travel screening precautions are required by ALL passengers in order to ensure the safety of passengers and employees.

In response to the Coronavirus (COVID -19) outbreak being raised to pandemic alert status by the World Health Organization (WHO), Calm Air is taking precautions to lessen the spread of the virus. All customers who wish to travel must be screened prior to boarding our aircraft. Please review the following self-screening criteria:

Have you traveled outside of Manitoba or Nunavut in the past 14 days?

Yes __   No __

(If yes, or if you refuse to answer you will not be permitted to travel at this time.)

Have you been in close contact with someone, such as a family member or friend that has recently traveled outside of Canada in the past 14 days showing symptoms of COVID-19 (fever, coughing and shortness of breath)?

Yes __     No __

(If yes, or if you refuse to answer you will not be permitted to travel at this time.)

Do you have  a fever and a cough?

Yes __     No __

(If yes, or if you refuse to answer you will not be permitted to travel at this time.)

Do you have a fever and breathing difficulty?

Yes __     No __

(If yes, or if you refuse to answer you will not be permitted to travel at this time.)

Are you the subject of a provincial/territorial or local public health order? (Ex. All Nunavut residents require a permission letter from the Nunavut Chief Public Health Officer prior to travelling to Nunavut.)

Yes __     No __

(If yes, or if you refuse to answer you will not be permitted to travel at this time.)

If you have answered yes to any of the questions on this questionnaire, please isolate and contact a health care professional for instructions, which may include appropriate arrangements for medical assessment.

In order to make any changes to your travel plans, please contact our reservations team by calling 1-800-839-2256 or emailing us at reservations@calmair.com.

Thank you for your cooperation.

Additional Pre-Travel Screening Measures in Response to CORONAVIRUS (COVID-19)

March 25, 2020

Effective immediately, the Government of Nunavut (NU), will require all passengers traveling to NU to present check-in staff with written permission issued by the Nunavut Chief Public Health Officer (CPHO), advising their travel has been approved.  Individuals requiring this approval prior to their travel, may email the CPHO their request at CPHOTravelRequests@gov.nu.ca

Documentation that will be accepted in lieu of written permission is as follows: 

  • RCMP Identity Card
  • Canadian Armed Forces Identity Card (on active duty)
  • Correction Services of Canada Identity Card (on active duty)
  • Documentation for employees or agents of the Nunavut Department of Health, escorting patients

Please note that even with written approval from the CPHO, all passengers will be required to complete Calm Air's Pre-Screening Questionnaire.

Important Notice Regarding CORONAVIRUS (COVID-19)

At Calm Air the safety and security of our employees, contractors and customers is of paramount importance. As such the Calm Air Executive team, continue to monitor the evolving Coronavirus (COVID-19) outbreak.   We remain informed by, and follow the guidance of, local governments, as well as international medical agencies, specifically the World Health Organization (WHO) and the Center for Disease Control (CDC). A communication has been sent to all Calm Air employees outlining preventative measures and travel guidelines.

Company Precautions:

Calm Air will be taking the following mitigating actions:

  • A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
  • Lysol wipes, hand sanitizer and masks (for ill passengers) are provided on board each aircraft.
  • Pandemic preparedness kits have been assembled and sent to all terminal stations.
  • Hand sanitizer will be provided in high traffic stations.
  • All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.
  • Customer Service Agents will receive additional training on how to deal with passengers showing signs of illness.

If you require any changes to your travel plans please contact our reservations team by calling 1-800-839-2256 or emailing us at reservations@calmair.com

Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week.

Thank-you for your attention to this matter as protecting our people and customers is our number one priority.

April 7th - Travel Advisories

  • Churchill
  • Gillam
  • Thompson
  • Arviat
  • Sanikiluaq
  • Whale Cove 

Please follow the directions listed in the travel advisory.  This may cause delays or cancellations.

Please be advised that due to Spring Seasonal Changes, we may experience unexpected weather delays and longer than normal flight times.

We advise all passengers travelling to or from these communities on April 7th  to check the status of their flights prior to leaving for the airport.

We’re here to assist you and have adjusted our fare policies to allow effected customers the ability to change or cancel their reservation without penalty to alternate flights, space permitting. If you wish to make changes to your reservation please call 1-800-839-2256.

If you have made a reservation through a travel agent, please contact your travel agent directly.

 

Weather Alerts Environment Canada