Passenger Rights

Notice to Passengers

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website. 
 
Si l’embarquement vous est refusé ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
 
ᑎᖕᒥᓱᒧᑦ ᐃᑭᓂᖅ ᐊᔪᕐᓂᕈᕕᑦ ᐅᕙᓗᓂᑦ ᕿᔪᖁᑎᑦ ᐊᓯᐅᓂᕐᐸᑦ ᐅᕙᓗᓐᓂᑦ ᓱᕈᕐᓂᐸᑦ, ᐃᒪᓇᐃᑐᓇᕐᐳᑎᑦ ᖃᓄᖅᐃᑲᔪᑕᐅᓇᔭᒪᖓᖅᐱᑦ ᐊᒻᒪ ᐅᑎᕐᕕᐅᔪᖕᓇᒪᖓᒃᐱᑦ ᑕᑯᓇᖓᑦ ᖃᖓᑕᔪᓕᕆᔨᑦ ᐊᐅᓚᖅᐸᒃᑐᓄᑦ ᐊᑕᒃᓇᖏᑐᑯᕈᑎᖓᒍᑦᒪᓕᒐᖏᑦᑎᒍᑦ.  ᑐᑭᓯᒋᐊᖃᓂᕈᒪᒍᕕᑦ ᐱᔪᓇᐅᑎᖃᓂᕐᓄᑦ ᖃᖓᑕᕙᒃᑐᑦ ᒪᓕᒐᖁᑎᒋᑦᑎᒍᑦ ᐅᑯᐊ ᖃᐅᔨᒋᐊᕕᒋᓗᒋᑦᑎᖕᒥᓱᓕᕆᔨᑯᑎᑉᓯᖕᓄᑦ ᐅᕙᓗᓂᑦ ᑕᑯᒋᐊᓗᒋᑦ ᑲᓇᑕᐅᑉ ᐃᖏᕋᔪᓕᕆᔨᖏᑦᑕ ᖃᕆᑕᐅᔭᖏᑦᑎᒍᑦ.

New Air Passenger Protection Regulations

Recent changes to the Air Passenger Protection Regulations (APPR) have been made, affecting passenger rights with respect to air travel.  Please select one of the below topics to review more information on the following:

Flight Disruptions (Flight Delay, Cancellations, or Tarmac Delay)

Denied Boarding

Delayed, Lost, and Damaged Baggage

Seating of Children

*Calm Air is classified as a small carrier.

Need Additional Help, Information and/or Solutions?

Passengers may contact Calm Air directly by calling Reservations at 1-800-839-2256, or by emailing mail@calmair.com. For more information pertaining to the above content, please refer to the Scheduled Domestic Tariff.

For passengers who have attempted to resolve a complaint with Calm Air directly and are unsatisfied with the outcome - passengers may file a complaint with the Canadian Transportation Agency.