Delayed, Lost, or Damaged Baggage

We recommend that passengers notify a Calm Air Customer Service Agent immediately upon their arrival of any delayed or damaged baggage.

Passengers may be entitled to compensation in the event baggage has been delayed, lost or damaged beyond normal wear and tear.

The following may apply:

  • For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage.
  • For delayed baggage, claims for interim expenses must be made within 21 days from the date on which the delayed baggage was received.
  • Calm Air will provide a refund of any baggage fees paid if the baggage has been delayed, lost or damaged.
  • Calm Air’s maximum liability for delayed, lost or damaged baggage has been increased to approximately $2,400 CAD per person (or 1,288 SRD's - special drawing rights), per incident upon submission of receipts.

For more information on Delayed, Lost or Damaged Baggage, please refer to the Scheduled Domestic Tariff. 

*To submit a claim for delayed, lost or damaged baggage, please complete our Baggage Claim Form.