Delayed, Lost, or Damaged Baggage

We recommend that passengers notify a Calm Air Customer Service Agent immediately upon their arrival of any delayed or damaged baggage.

Passengers may be entitled to compensation in the event baggage has been delayed, lost or damaged beyond normal wear and tear.

The following may apply:

  • For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage.
  • For delayed baggage, claims for interim expenses must be made within 21 days from the date on which the delayed baggage was received.
  • Calm Air will provide a refund of any baggage fees paid if the baggage has been delayed, lost or damaged.
  • Calm Air’s maximum liability for delayed, lost or damaged baggage has been increased to approximately $2,400 CAD per person (or 1,288 SDR's - special drawing rights), per incident upon submission of receipts.

Need Additional Help, Information and/or Solutions?

Passengers may contact Calm Air directly by calling Reservations at 1-800-839-2256, or by emailing For more information pertaining to the above content, please refer to the Scheduled Domestic Tariff.

Passengers who have attempted to resolve a complaint with Calm Air directly and are unsatisfied with the outcome may file a complaint directly with the Canadian Transportation Agency.

*To submit a claim for delayed, lost or damaged baggage, please complete our Baggage Claim Form.