Delayed, Lost, and Damaged Baggage

Delayed Baggage

If you are unable to locate your checked baggage upon arrival, please report any delayed baggage to a Calm Air Customer Service agent immediately, in order to expedite the baggage tracking process.

An agent will assist the passenger with completing a Lost/Delayed baggage report, and will provide updates to the passenger on the status of the search as per their preferred method of contact provided on the report. Overnight toiletry kits may be available for those passengers who are away from home and do not have such items included in their carry-on baggage.

Passengers will be reimbursed for any applicable baggage fees paid.  Passengers may request reimbursement of interim expenses by contacting the Passenger Solutions Manager through Calm Air Reservations (1-800-839-2256).  Claims for interim expenses must be made within 21 days from the date on which the delayed baggage was received, and must include:

  • Original receipts for expenses being claimed
  • A copy of the Lost/Delayed baggage form originally completed
  • Boarding passes and baggage tags

Calm Air’s maximum liability for delayed, lost, or damaged baggage is $2,100.00 CAD per person, per incident upon submission of receipts.

Lost Baggage

If delayed baggage is not located within 21 days from the date on which the delayed baggage was to be delivered, it is deemed lost.  Passengers will be reimbursed for any applicable baggage fees paid and reimbursement of replacement expenses for their lost baggage up to Calm Air’s maximum baggage liability.

Damaged Baggage

It is recommended that passengers report any damage to their baggage in person, to a Calm Air Customer Service agent immediately upon arrival (passengers have 7 days to report damaged baggage and submit their claim after the baggage is received).

An agent will assist the passenger with completing a Damaged Baggage report, will assess the damaged bag, and forward the report onward for review and processing.

Calm Air’s maximum liability for damaged baggage is $2,100.00 CAD per passenger.

Inquiries

We would be more than happy to assist you with any questions and/or concerns you may have surrounding your Delayed, Lost or Damaged baggage.  Passengers may call Calm Air directly at 1-800-839-2256, and our staff will be more than happy to help with any inquiry, or submit a baggage claim form.

For more information on Delayed, Lost or Damaged baggage, please review our Domestic Tariff, Rule 27 (Limitations of Liability).