Reservation Systems Specialist - Winnipeg

Position Title:    Reservation Systems Specialist
Location:           Winnipeg, MB
Status:               Full Time - Term
Start Date:         Immediately

Position Summary:

The Reservation Systems Specialist is responsible for understanding the overall functionality of Calm Air’s chosen Reservation system(s) which include, but are not limited to, system functionality, performance, enhancements, testing, training, and guidance documentation.  The Reservation System Specialist will assist and work with the Project Manager of Systems, Codeshare and Interline on all projects related/connected to the reservation system, or its platforms.  The Specialist will work closely with the Manager of Reservations/Reservations team and Customer Service staff to ensure all staff are proficient with system capabilities and operational processes.  

Primary Duties & Responsibilities:

Operations:

  • Maintain technical and application knowledge of all supported products through hands-on experience, internal and external training
  • Support the enhancement, implementation, and management of interline, codeshare and staff travel partnerships
  • Support the implementation and future enhancements of myIDTravel, in addition to ongoing management of profiles and the program
  • Assist with maintaining online booking tool settings to fit the needs of the organization and applicable clients and preferred vendors
  • Be knowledgeable of third-party products and processes as they relate to the Reservation System(s)
  • Perform end-to-end testing of Reservation System products, tools, and enhancements
  • Train the trainers and applicable internal users (management, Reservations and CSAs), as required to support day-to-day operations, and use of Calm Air’s Reservation system(s) 
  • Develop and maintain procedural reference materials and training materials required for applicable Reservation system(s) 
  • Assist with researching, resolution, and response to technical errors/concerns with Reservation system(s) and applicable third-party vendors (i.e., InteliSys, GDSs, Travelport, etc.)
  • Conduct monthly review and testing of new Reservation System releases, new products, and fixes
  • Provide updates, training tutorials and guidance material on new products, fixes, or processes
  • Assist with the management, enhancement of features and functionality within the Reservation System(s) and profile management tools as required by the operation
  • Support Business Management with potential Reservation System client decisions
  • Troubleshoot and resolve technical issues/concerns with Reservation System and third-party vendors
  • Research relevant best practices at other airlines and make recommendations for internal implementation
  • Other duties as assigned

Financial:

  • Provide recommendations for future budgeting of operational enhancements
  • Adhere to all financial internal controls
  • Engage in ongoing cost reduction analysis within your department

Safety:

  • Actively support the safety management system by following SMS processes and encouraging a safety reporting culture
  • Promote occupational health and safety and participate in safety training
  • Proactively communicate hazards and SMS initiatives within your department

Managers, Supervisors and Leads – have been delegated the authority and are responsible to the Department Head to actively identify hazards and deficiencies and report through the SMS (Safety Management System) Program reporting system.  Communicate with all personnel within their respective department and other departments as required to maintain effective day to day activities.  Ensure regulatory and company standards are maintained. Assist in the development and maintenance of company processes and procedures. (Quality Assurance activities)

Qualifications & Skills:

  • Must possess strong critical thinking and analytical skills
  • Proficiency with InteliSys Amelia reservations software required
  • GDS knowledge required
  • Proficiency with Microsoft Office (Outlook, Word, Excel) required
  • Five or more years of relevant experience in passenger airline travel industry required
  • Excellent verbal and written communication skills
  • Ability to develop cooperative working relationships internally and externally
  • Highly organized and meticulous with detail
  • Must be able to work independently and within a team environment
  • High school diploma required (post-secondary education in related field an asset)
  • Ability to travel is required

If this sounds like the job for you, contact us! Calm Air International is an equal opportunity employer.  We encourage interested applicants to submit a resume in confidence by April 16, 2021 to Bridget Anderson at branderson@calmair.com.

We thank all those who apply, but only those selected for an interview will be contacted.