Terms & Conditions

General Fare Conditions

  • It is the purchaser’s responsibility to review the itinerary upon receipt and to contact Calm Air within 24 hours of purchase with any questions or concerns.
  • Changes and cancellations may be made up to two (2) hours prior to departure time. Changes may be subject to a change fee of $78.75 per person and a possible upgrade in fare, depending on the original fare purchased and fare availability on the new flight. Cancellations may be subject to a fee of $78.75 per person.
  • Seat sales and promotional fares are offered on a limited seat basis and may not be available on all flights. They are limited time offers and may be subject to additional fare rules specified at the time of booking. Seat sales and promotional fares are non-refundable and non-creditable in case of cancellation.
  • All monies paid to Calm Air are non-refundable, but may be credited for future travel, provided the new outbound travel commences within one year from the original date of purchase. Some promotional and seat sale fares are non-creditable.
  • Failure to show up for a flight will result in all fares, charges and taxes being forfeited.
  • Note: All 1300 series of MO flights or 5T flights are operated by Canadian North. Flights 300 to 399 are operated by First Air.

Check-In Information

  • Identification is required for passengers 18 years of age and older. Infants also require proof of age in order to travel. For more information on identification requirements, please visit www.passengerprotect.gc.ca
  • We recommend checking in 90 minutes prior to departure, as passengers must be through security and at their departure gate 30 minutes prior to their flight time.
  • Check-in cut-off is 45 minutes prior to scheduled departure for all flights.
  • It is the passenger’s responsibility to allow sufficient time for security processing at Winnipeg and Thompson airports, where line-ups can be lengthy.
  • Pre-boarding is offered for passengers traveling with small children, unaccompanied minors or for those requiring additional time or assistance while boarding. Passengers requiring pre-boarding must be available at the gate 30 minutes prior to departure.
  • Calm Air does not offer pre-reserved seat selection. All seat assignments are on a first-come, first-served basis at time of boarding.
  • To check the status of your flight, please contact Calm Air at 1-800-839-2256.
  • For up to date information regarding current security restrictions, please visit www.catsa-acsta.gc.ca

Baggage Information

  • Please ensure all baggage, including carry-on, is properly identified with your full name and contact telephone number.
  • We recommend that you pack any medication, keys and valuables in your carry-on baggage, not in your checked pieces.
  • Calm Air’s free baggage allowance per fare-paying passenger traveling on flight series 100-199 is a maximum of two (2) pieces of baggage with a combined weight of no more than 70 lbs (32 kg), which includes valet items. Individual pieces must weigh no more than 50 lbs (23 kg) each and measure (L + W + H) less than 62 inches (158 cm).
  • Calm Air’s free baggage allowance per fare-paying passenger traveling on flight series 200-399 is a maximum of three (3) pieces of baggage with a combined weight of no more than 120 lbs (55 kg). Individual pieces must weigh no more than 50 lbs (23 kg) each and measure (L + W + H) less than 62 inches (158 cm).
  • Passengers are also allowed to carry two (2) pieces of carry-on baggage per person, free of charge provided their combined weight does not exceed 20 lbs (9 kg) and their combined dimensions (L x W x H) do not exceed 10 in x 16 in x 12 in or (25 cm x 40 cm x 30 cm).
  • Valet service is offered on select flights. Valet items must not exceed standard carry-on limitations for weight and size. The valet piece and weight will be included in the passenger’s checked free baggage allowance. Please note that valet service is not available on flight series 200-399.
  • Baggage exceeding the maximum free allowance will be assessed excess baggage fees and will travel subject to availability of space and weight. The maximum combined weight of all pieces accepted as checked baggage on flight series 100-199 is 100 lbs per fare-paying passenger (70 lbs free, 30 lbs excess). The maximum combined weight of all pieces accepted as checked baggage on flight series 200-399 is 140 lbs per fare-paying passenger (120 lbs free, 20 lbs excess). Baggage over this limit must be shipped as cargo.
  • Any individual piece of baggage over 70 lbs (32 kg) or 115 inches (292 cm) in total linear dimensions or 80 inches (203 cm) in length will not be accepted as baggage and must be shipped as cargo.
  • While we will try to accommodate both pieces of your free baggage allowance on the flight, you may be asked by the airport agent to prioritize one bag on extremely high-volume flights. We would suggest you pack your priority piece with your most essential items.
  • For Calm Air’s maximum liability for lost, delayed or damaged baggage please visit the Baggage Info section of this website or contact customer service at 1-800-839-2256. Calm Air assumes no liability for fragile, valuable, unsuitably packaged or perishable articles or if damage results from defect, quality or vice of the baggage. Passengers will be asked to complete a Limited Release form upon checking in such items. Calm Air does not compensate for zippers, scuffs, scratches, nicks, dents, missing straps, feet, clips, handles, wheels, or similar damage attributable to normal wear and tear. Calm Air does not provide compensation for damage resulting from spillage of stored items in your baggage, or from that of another passenger’s baggage. Damage resulting from baggage being improperly packed, over-packed or overweight is not covered. Any loss or damage to baggage must be reported to Calm Air within one hour of its arrival.

Fare Information

Regular Non-Restricted Fares (Y Class Fares)

  • Fully refundable
  • No change or cancellation fees apply, provided the change or cancellation is made at least two (2) hours prior to flight departure.
  • Failure show up for a flight will result in all fares, fees, surcharges and taxes being forfeited.

Advance Purchase Fares (M, H, V Class Fares)

  • Bookings are non-refundable and non-transferable.
  • Within 24 hours of the original booking time, changes will be only subject to any difference in fare (if applicable) and, if cancelled, the total amount paid will be refunded to the original form of payment.
  • After 24 hours of the original booking time, a change fee of $78.75 per passenger and any additional fare difference will be applied.
  • Flights can be changed or cancelled up to two (2) hours prior to flight departure.
  • Provided the booking is cancelled at least two (2) hours prior to flight departure, the value of the unused flight can be applied within one year from the date of the original booking to the purchase of a new flight, subject to a $78.75 change fee per passenger and any additional fare difference. The new outbound travel must commence within one year from the original booking date.
  • Failure show up for a flight will result in all fares, fees, surcharges and taxes being forfeited.

Advance Purchase Fares (Q & L Class Fares)

  • Bookings are non-refundable and non-transferable.
  • Within 24 hours of the original booking time, changes will be only subject to any difference in fare (if applicable) and, if cancelled, the total amount paid will be refunded to the original form of payment.
  • After 24 hours of the original booking time, a change fee of $78.75 per passenger and any additional fare difference will be applied.
  • Flights can be changed or cancelled up to two (2) hours prior to flight departure.
  • Provided the booking is cancelled at least two (2) hours prior to flight departure, the value of the unused flight can be applied within one year from the date of the original booking to the purchase of a new flight subject to a $78.75 change fee per passenger, plus applicable taxes and any additional fare difference. The new outbound travel must commence within one year from the original booking date.
  • Failure show up for a flight will result in all fares, fees, surcharges and taxes being forfeited.

Seat Sale Fares (N & K Class Fares)

  • Bookings are non-refundable, non-creditable and non-transferable.
  • After 24 hours of the original booking time, a change fee per direction of $78.75 per passenger plus applicable taxes and any additional fare difference will be applied.
  • Flights can be changed up to two (2) hours prior to flight departure.
  • Provided the booking is cancelled at least two (2) hours prior to flight departure, the value of the unused flight can be applied immediately to the purchase of a new flight subject to a $78.75 change fee per passenger, plus applicable taxes and any additional fare difference. The seat sale fare purchased for the original booking will remain non-creditable even if the change results in an upgrade to a creditable fare.
  • Failure show up for a flight will result in all fares, fees, surcharges and taxes being forfeited.

Surcharges, Fees & Taxes

  • An Airport Improvement Fee (AIF) will be charged for passengers departing Winnipeg, The Pas and Thompson airports.
  • Goods and Services Tax (GST) will be applied and collected on all fares, charges, fees and surcharges.
  • A Nav Canada and an Insurance surcharge will be collected on all flights.
  • A Security Fee will be charged to all passengers traveling between Winnipeg and Thompson airports.
  • The above fees/taxes will be collected at time of booking.

General

  • Calm Air undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch.
  • Times shown in timetables or elsewhere are not guaranteed and form no part of this contract of carriage.
  • Calm Air may, without notice, substitute alternate aircraft or carriers, and may alter or omit stopping places shown on the itinerary in case of necessity. Schedules are subject to change without notice.
  • Calm Air assumes no responsibility for making connections to another carrier.
  • A purchased itinerary entitles the holder to carriage on a regularly scheduled flight operated by Calm Air between the points specified and on the dates noted. The purchased travel is not transferable and is to be used only by the designated passenger, is revocable at any time at the option of the Company, and is void if altered in any way or presented by other than the holder.
  • Carrier reserves the right to refuse carriage to any person who has acquired travel in violation of carrier’s tariffs, rules or regulations.
  • Carriage is subject to applicable tariffs, conditions of carriage and related regulations available at the office of Calm Air. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention.
  • Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US $75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. (The limit of liability of US $75,000 is inclusive of legal fees and costs except that, in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US $58,000 exclusive of legal fees and costs). For such passengers travelling by a carrier not a party to such special contracts or on a journey not to, from, or having a stopover in the United States of America, liability of the carrier for death of or personal injury to passenger is limited in most cases to approximately US $10,000 or US $20,000.
  • Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Convention or such special contracts of carriage.
  • Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants or representatives of Calm Air.
  • No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.