COVID-19 Updates

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Message from President & CEO Video Transcript

With increased safety precautions before you fly and in the sky.

Calm Air is dedicated to connecting our passengers throughout Manitoba and the North.

Our iconic Manitoba destinations include The Pas, Flin Flon, Thompson, Gillam, and Churchill.

When you arrive at the airport, all passengers will be subject to a check in process.

Pre screening questionnaire and temperature testing.

Masks and sanitation will be provided throughout our facilities.

Our aircraft are cleaned and fogged between flights, ensuring a safe, healthy, and clean environment for all of our customers.

As we work together to flatten the curve and open the skies, our commitment to passenger safety remains.

In flight services have been reduced to limit touch points.

Passengers will be provided a bottle of water and a sanitation wipe. No meal services will be provided.

Safety of our customers is always our number one goal.

Thank you very much and we look forward to seeing you on your next flight.

At Calm Air, the safety and security of our employees, contractors and customers is of paramount importance. As such, the Calm Air Executive team continue to monitor the evolving Coronavirus (COVID-19) outbreak. We remain informed by, and follow the guidance of, local governments, as well as international medical agencies, specifically the World Health Organization (WHO) and the Center for Disease Control (CDC). Calm Air employees are kept informed of preventative measures and travel guidelines.

Manitoba and Nunavut Resources

*Travel into Nunavut is currently restricted. Passengers on flights arriving into Nunavut, will require a letter of authorization issued by the Chief Public Health Officer in order to be permitted travel.  Please visit the Government of Nunavut web page for more information, by selecting the link below.

Manitoba 1-888-315-9257
Nunavut 1-888-975-8601

In addition to the information on this page, you may obtain up-to-date information on public orders and Provincial/Territorial restrictions and guidance through the websites and contact numbers above.

Company Precautions

Calm Air will be taking the following mitigating actions:

  • A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
  • Lysol wipes, hand sanitizer and masks (for all passengers) are provided on board each aircraft.
  • Pandemic preparedness kits have been assembled and sent to all terminal stations.
  • Hand sanitizer will be provided in high traffic stations.
  • All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.

Customer Service Agents will receive additional training on how to deal with passengers showing signs of illness. If you require any changes to your travel plans please contact our reservations team by calling 1-800-839-2256 or emailing us at reservations@calmair.com.

Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week. Thank-you for your attention to this matter as protecting our people and customers is our number one priority.

Please note that travellers may require a medical certificate if they are exhibiting COVID like symptoms, an elevated temperature or unable to wear a face mask or face covering due to a medical condition.

Face Covering Requirements Icon

Face Covering Requirements

Temperature Screening Requirements

Temperature Screening Requirements

Pre Screen Questionnaire Icon

Health Check Questionnaire

See Requirements

See Requirements

See Questionnaire

Nunavut Travel - Screening Measures in Response to COVID-19

The Government of Nunavut (NU), currently requires all passengers traveling into Nunavut to present airline check-in staff with written permission issued by the Nunavut Chief Public Health Officer (CPHO), advising their travel has been approved.  Individuals requiring this approval prior to their travel, may visit the Government of Nunavut website for detailed instructions.

*Please note that even with written approval from the CPHO, all passengers will be required to complete Calm Air's Health Check "Pre-Screening Questionnaire" upon check-in.

Temporary Changes to In-flight Services

For the safety of our passengers and flight crew, we have temporarily discontinued our in-flight beverage, snack and meal services until further notice. Passengers will continue to receive their own bottled water in-flight. This change was made to avoid any non essential personal contact and encourage social distancing on board our aircraft.

February 17th, 2021

Cancellations, Credits and Refunds due to COVID-19

Calm Air has relaxed some of our policies to make it easier to manage travel impacted by COVID-19.

Flights booked between January 1, 2020 and March 31, 2020

  • Flights booked between January 1, 2020 and March 31, are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit, valid for 24 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

Flights booked after April 1, 2020

  • Flights booked after April 1, 2020 are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit valid for 12 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).
     

All flights that were cancelled by Calm Air due to the impacts of COVID-19, will automatically be available as a future travel credit. Refund requests must be submitted for review on an individual basis subject to our standard fare rules.