At Calm Air, the safety and security of our employees, contractors and customers is of paramount importance. As such the Calm Air Executive team, continue to monitor the evolving Coronavirus (COVID-19) outbreak. We remain informed by, and follow the guidance of, local governments, as well as international medical agencies, specifically the World Health Organization (WHO) and the Center for Disease Control (CDC). Communications have been sent to all Calm Air employees outlining preventative measures and travel guidelines.
Manitoba and Nunavut Resources
In addition to the information on this page, you may obtain up-to-date information on public orders and Provincial/Territorial restrictions and guidance through the websites and contact numbers below:
For visitors traveling to Churchill please contact our Reservations Department at 1-800-839-2256 for further guidance.
Calm Air will be taking the following mitigating actions:
- A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
- Lysol wipes, hand sanitizer and masks (for all passengers) are provided on board each aircraft.
- Pandemic preparedness kits have been assembled and sent to all terminal stations.
- Hand sanitizer will be provided in high traffic stations.
- All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.
Customer Service Agents will receive additional training on how to deal with passengers showing signs of illness. If you require any changes to your travel plans please contact our reservations team by calling 1-800-839-2256 or emailing us at email@example.com.
Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week. Thank-you for your attention to this matter as protecting our people and customers is our number one priority.
Please note that travellers may require a medical certificate if they are exhibiting COVID like symptoms, an elevated temperature or unable to wear a face mask or face covering due to a medical condition.
Nunavut Travel - Screening Measures in Response to COVID-19
March 25, 2020
The Government of Nunavut (NU), requires all passengers traveling to NU to present airline check-in staff with written permission issued by the Nunavut Chief Public Health Officer (CPHO), advising their travel has been approved. Individuals requiring this approval prior to their travel, may email the CPHO their request at CPHOTravelRequests@gov.nu.ca or visit their website for more information.
The following are deemed to be exempted critical labour and do not need to produce any further proof:
- Members of the Royal Canadian Mounted Police;
- Members of the Canadian Armed Forces on active duty;
- Members of the Correctional Service of Canada or the Nunavut Department of Justice Corrections Division on active duty;
- Employees or agents of the Nunavut Department of Health escorting patients detained under orders pursuant to the Mental Health Act of the Public Health Act.
*Please note that even with written approval from the CPHO, all passengers will be required to complete Calm Air's Health Check "Pre-Screening Questionnaire" upon check-in.
Temporary Changes to In-flight Services
For the safety of our passengers and flight crew, we temporarily discontinued our in-flight beverage, snack and meal services effective Thursday, April 2. Passengers will continue to receive their own bottled water in-flight. This change is to avoid any non essential personal contact and encourage social distancing on board our aircraft.