COVID-19 Updates

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Message from President & CEO Video Transcript

With increased safety precautions before you fly and in the sky.

Calm Air is dedicated to connecting our passengers throughout Manitoba and the North.

Our iconic Manitoba destinations include The Pas, Flin Flon, Thompson, Gillam, and Churchill.

When you arrive at the airport, all passengers will be subject to a check in process.

Pre screening questionnaire and temperature testing.

Masks and sanitation will be provided throughout our facilities.

Our aircraft are cleaned between flights, ensuring a safe, healthy, and clean environment for all of our customers.

As we work together to flatten the curve and open the skies, our commitment to passenger safety remains.

In flight services have been reduced to limit touch points.

Passengers will be provided a bottle of water and a sanitation wipe. No meal services will be provided.

Safety of our customers is always our number one goal.

Thank you very much and we look forward to seeing you on your next flight.

At Calm Air, the safety and security of our employees, contractors and customers, continues to be our first priority. The Calm Air Executive team continues to monitor the ongoing Coronavirus (COVID-19) outbreak, following the guidance of local governments, and international medical agencies such as the World Health Organization (WHO) and the Center for Disease Control (CDC). Calm Air employees are kept informed of preventative measures, health orders and travel regulations.

COVID-19 Travel Requirements

Updated June 20, 2022

Effective June 20, 2022, the Vaccination Mandate has been suspended and passengers no longer require proof of vaccination to travel domestically within Canada. 

  • Mask requirements remain in place.
  • Health check screening requirements remain in place.
  • If you have had COVID-19 within 10 days prior to travel, or have developed signs/symptoms of COVID-19 within 10 days prior to travel, you will not be permitted to board until:
    1. You have completed any applicable provincial/territorial isolation period required; AND
    2. You have a valid negative COVID-19 test result, or a medical certificate indicating that you don't have COVID-19.

General Information

General Information

Effective June 20, 2022, travelers are no longer required to provide proof of vaccination in order to travel domestically within Canada. 

All travellers are required to have a removable mask to cover their mouth, nose and chin to prevent the spread of COVID-19. Failure to comply with wearing a mask may result in the traveller receiving a fine and being denied boarding.

As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify a crew member immediately. When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government in order to prevent the spread of COVID-19. Please remember it is your responsibility to be familiar with potential restrictions regarding your final destination.

Providing false or misleading information and/or documentation, could result in a fine of $5,000.

For detailed information provided by Transport Canada, please visit travel.gc.ca/travel-covid

Recommended Check-In Times (YWG/YTH)

Due to additional screening requirements, we ask that passengers ensure they report for check-in, a minimum of 2 hours prior to flight departure if you are departing from Winnipeg or Thompson.

Company Precautions

Calm Air continues with the following precautionary measures for the health and safety of all passengers and team members:

  • Deep clean aircraft grooming performed in Winnipeg, Thompson, and Rankin Inlet.
  • Lysol wipes, hand sanitizer and masks are provided on board each aircraft for all passengers.
  • Pandemic preparedness kits located in all stations.
  • Hand sanitizer provided in high traffic stations.
  • Aircraft seat pocket materials have been reduced.

Thank-you for your cooperation with all mitigating measures, as safety continues to be Calm Air’s number one priority!

In-flight Service

Calm Air has currently reinstated all in-flight service (hot and cold beverages, snacks, and meals where applicable). To avoid non-essential contact, individually packaged beverages, and snacks may be provided where possible.

If you have any questions regarding in-flight service for a particular route, please contact our Reservations team directly at 1-800-839-2256

COVID-19 Cancellations, Credits and Refunds

Calm Air has relaxed some of our policies to make it easier to manage travel impacted by COVID-19.

Flights booked between April 1, 2020 and July 31, 2021

  • Flights booked between April 1, 2020 and July 31, 2021 are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit valid for 12 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

Flights booked after August 1, 2021

  • Flights booked after August 1, 2021 will be subject to the applicable fare rules.
  • Standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

All flights that were cancelled by Calm Air due to the impacts of COVID-19, will be available as a future travel credit. Refund requests must be submitted for review on an individual basis subject to our standard fare rules.

Additional Resources

Travel requirements and/or restrictions are constantly changing, and therefore, we ask that you please review current health orders and travel restrictions prior to your travel date by selecting one of the links below. 

Manitoba 1-888-315-9257
Nunavut 1-888-975-8601

In addition to the information on this page, please feel free to contact our Reservations team by calling 1-800-839-2256 or email us at reservations@calmair.com if we can assist you further. 

Travellers may also contact Service Canada directly with their inquiries, via phone at 1-800-O-CANADA (1-800-622-6232), or via their weblink www.canada.ca/en/contact/contact-1-800-o-canada.html.

COVID-19 Test Requirements

If a passenger is required to provide a COVID-19 test result, the following are currently accepted:

  • A negative COVID-19 molecular test result (PCR test), performed by an accredited laboratory or testing provider within 72 hours of the initial scheduled departure time; or
  • A negative antigen test performed by an accredited laboratory or testing provider no more than one day before the initial scheduled departure time.

Face Covering Requirements Icon

Face Mask Requirements

Pre Screen Questionnaire Icon

Health Check Questionnaire

See Requirements

See Questionnaire