At Calm Air, the safety and security of our employees, contractors and customers is of paramount importance. As such, the Calm Air Executive team continue to monitor the evolving Coronavirus (COVID-19) outbreak. We remain informed by, and follow the guidance of, local governments, as well as international medical agencies, specifically the World Health Organization (WHO) and the Center for Disease Control (CDC). Calm Air employees are kept informed of preventative measures and travel guidelines.
Manitoba and Nunavut Resources
*Travel to, from and within Nunavut, is currently restricted. All travelers require a letter of authorization issued by the Chief Public Health Officer in order to be permitted travel. Please visit the Government of Nunavut web page for more information, by selecting the link below.
In addition to the information on this page, you may obtain up-to-date information on public orders and Provincial/Territorial restrictions and guidance through the websites and contact numbers above.
Calm Air will be taking the following mitigating actions:
- A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
- Lysol wipes, hand sanitizer and masks (for all passengers) are provided on board each aircraft.
- Pandemic preparedness kits have been assembled and sent to all terminal stations.
- Hand sanitizer will be provided in high traffic stations.
- All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.
Customer Service Agents will receive additional training on how to deal with passengers showing signs of illness. If you require any changes to your travel plans please contact our reservations team by calling 1-800-839-2256 or emailing us at firstname.lastname@example.org.
Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week. Thank-you for your attention to this matter as protecting our people and customers is our number one priority.
Please note that travellers may require a medical certificate if they are exhibiting COVID like symptoms, an elevated temperature or unable to wear a face mask or face covering due to a medical condition.
Nunavut Travel - Screening Measures in Response to COVID-19
The Government of Nunavut (NU), requires all passengers traveling to, from or within Nunavut to present airline check-in staff with written permission issued by the Nunavut Chief Public Health Officer (CPHO), advising their travel has been approved. Individuals requiring this approval prior to their travel, may visit the Government of Nunavut website for detailed instructions.
*Please note that even with written approval from the CPHO, all passengers will be required to complete Calm Air's Health Check "Pre-Screening Questionnaire" upon check-in.
Temporary Changes to In-flight Services
For the safety of our passengers and flight crew, we have temporarily discontinued our in-flight beverage, snack and meal services until further notice. Passengers will continue to receive their own bottled water in-flight. This change was made to avoid any non essential personal contact and encourage social distancing on board our aircraft.