COVID-19 Updates

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Message from President & CEO Video Transcript

With increased safety precautions before you fly and in the sky.

Calm Air is dedicated to connecting our passengers throughout Manitoba and the North.

Our iconic Manitoba destinations include The Pas, Flin Flon, Thompson, Gillam, and Churchill.

When you arrive at the airport, all passengers will be subject to a check in process.

Pre screening questionnaire and temperature testing.

Masks and sanitation will be provided throughout our facilities.

Our aircraft are cleaned between flights, ensuring a safe, healthy, and clean environment for all of our customers.

As we work together to flatten the curve and open the skies, our commitment to passenger safety remains.

In flight services have been reduced to limit touch points.

Passengers will be provided a bottle of water and a sanitation wipe. No meal services will be provided.

Safety of our customers is always our number one goal.

Thank you very much and we look forward to seeing you on your next flight.

At Calm Air, the safety and security of our employees, contractors and customers, continues to be of paramount importance. The Calm Air Executive team continues to monitor the ongoing Coronavirus (COVID-19) outbreak, following the guidance of local governments, and international medical agencies such as the World Health Organization (WHO) and the Center for Disease Control (CDC). Calm Air employees are kept informed of preventative measures, health orders and travel guidelines.

COVID-19 Federal Vaccine Mandate Requirements

Updated November 30, 2021

Effective November 30th, 2021, Transport Canada has mandated that passengers who are 12 years (and 4 months) of age or older, will be required to provide proof that they are fully vaccinated prior to entering a restricted area and before boarding a flight (some limited exemptions may apply).

Passengers could be fined up to $5,000 per violation under the Aeronautics Act.

For detailed information provided by Transport Canada, please visit travel.gc.ca/travel-covid

Recommended Check-In Times (YWG/YTH):

Due to additional screening requirements, we ask that passengers ensure they report for check-in, a minimum of 2 hours prior to flight departure if you are departing from Winnipeg or Thompson.

Who Does this Currently Apply to (When Traveling on Calm Air):

Passengers 12 years of age or older, departing from, or connecting through Winnipeg or Thompson will be subject to the new screening requirements (i.e., someone traveling from Gillam through Thompson, destined to Winnipeg will be subject to these screening requirements when checking in out of Gillam).  

What Documents do Passengers Require:

In addition to applicable valid Government issued identification, passengers must present proof that they are FULLY Vaccinated with a Government of Canada approved COVID-19 vaccine. A digital or printed copy of the documentation is acceptable.

Limited Exemptions:

  1. Passengers traveling within Nunavut or leaving the territory (example, NU to MB) - are not required to provide proof of vaccination at this time.
  2. Passengers who are Fully Vaccinated, traveling from Winnipeg to NU, must present their proof of vaccination at check-in.
  3. Passengers coming out of isolation in Winnipeg prior to returning home to NU, will continue to present their CPHO Travel Authorization letter and valid ID at check-in.
  4. Passengers traveling to or from remote communities (as defined by Transport Canada), are able to provide a valid COVID-19 molecular test result in lieu of proof of vaccination at this time.
  5. To inqiure about and/or apply for other limited exemptions, please contact Calm Air Reservations directly.

Criteria for Vaccination Documentation:

Passengers must present a digital or printed copy of their vaccination status which may be presented in the form of an immunization record, Pan-Canadian proof of vaccination (PVC), or other record containing the following criteria:

  • Full name (family name and given names)
  • Issuing body (who issued the documentation)
  • The brand name of the vaccine(s)
  • The date(s) they received their dose(s), and specifically, the LAST dose.  The last dose must have been received at least 14 full days prior to their date of travel.
  • Proof of vaccination must be in English, French or a certified translation to English/French.

COVID-19 Molecular Tests:

If a passenger is approved to travel under a limited exemption, they may additionally require a COVID-19 molecular test result, which is defined by Transport Canada as a COVID-19 screening or diagnostic test carried out by an accredited laboratory, including a test carried out by the method of polymerase chain reaction (PCR), or reverse transcription loop-mediated isothermal amplification (RT-LAMP).  

*Please note that Rapid-Antigen test results are not accepted. 

Obtaining a Pan-Canadian Proof of Vaccination (PVC):

  • In addition to Manitoba’s immunization card, the Pan-Canadian Proof of Vaccination Credential (PVC) is available for fully vaccinated Manitobans for domestic travel and upon entry into Canada when returning from abroad.
  • Individuals who currently have a digital Manitoba immunization card, or are eligible for one, can visit immunizationcard.manitoba.ca to request their PVC.  It will then be emailed as a PDF, which can be printed or saved digitally.
  • For more information on the Canadian COVID-19 Proof of Vaccination, please click HERE.

Additional Resources:

Travellers may also contact Service Canada directly with their inquiries, via phone at 1-800-O-CANADA (1-800-622-6232), or via their weblink https://www.canada.ca/en/contact/contact-1-800-o-canada.html. 

Manitoba and Nunavut Restrictions and Resources

*Please note that restrictions are constantly changing as the pandemic evolves, and therefore, we ask that you please review current health orders and travel restrictions prior to your travel date by selecting one of the links below. 

Manitoba 1-888-315-9257
Nunavut 1-888-975-8601

In addition to the information on this page, and the links provided above - please feel free to contact our reservations team by calling 1-800-839-2256 or emailing us at reservations@calmair.com if we can assist you further. 

Face Covering Requirements Icon

Face Covering Requirements

Pre Screen Questionnaire Icon

Health Check Questionnaire

See Requirements

See Questionnaire

Company Precautions

Calm Air continues with the following mitigating actions:

  • A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
  • Lysol wipes, hand sanitizer and masks (for all passengers) are provided on board each aircraft.
  • Pandemic preparedness kits have been assembled and sent to all terminal stations.
  • Hand sanitizer will be provided in high traffic stations.
  • All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.

Customer Service Agents are trained on screening passengers as per current Transport Canada guidelines for travel eligibility and watching for signs of illness. Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week. Thank-you for your attention to this matter as protecting our people and customers is our number one priority.

Please note that travellers may require a medical certificate if they are exhibiting COVID like symptoms, or unable to wear a face mask due to a medical condition as per current Transport Canada guidelines for air travel.

Changes to In-flight Services

Calm Air will begin to reintroduce hot and cold beverage, snack and meal services beginning September 1, 2021. To avoid non-essential contact, individually packaged beverages and snacks will be provided where possible. If you have any questions regarding in-flight service for a particular route, please contact our Reservations team directly (1-800-839-2256). 

Cancellations, Credits and Refunds due to COVID-19

Calm Air has relaxed some of our policies to make it easier to manage travel impacted by COVID-19.

Flights booked between January 1, 2020 and March 31, 2020

  • Flights booked between January 1, 2020 and March 31, are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit, valid for 24 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

Flights booked between April 1, 2020 and July 31, 2021

  • Flights booked between April 1, 2020 and July 31, 2021 are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit valid for 12 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).
     

Flights booked after August 1, 2021

  • Flights booked after August 1, 2021 will be subject to the applicable fare rules.
  • Standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

All flights that were cancelled by Calm Air due to the impacts of COVID-19, will automatically be available as a future travel credit. Refund requests must be submitted for review on an individual basis subject to our standard fare rules.