COVID-19 Updates

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Message from President & CEO Video Transcript

With increased safety precautions before you fly and in the sky.

Calm Air is dedicated to connecting our passengers throughout Manitoba and the North.

Our iconic Manitoba destinations include The Pas, Flin Flon, Thompson, Gillam, and Churchill.

When you arrive at the airport, all passengers will be subject to a check in process.

Pre screening questionnaire and temperature testing.

Masks and sanitation will be provided throughout our facilities.

Our aircraft are cleaned between flights, ensuring a safe, healthy, and clean environment for all of our customers.

As we work together to flatten the curve and open the skies, our commitment to passenger safety remains.

In flight services have been reduced to limit touch points.

Passengers will be provided a bottle of water and a sanitation wipe. No meal services will be provided.

Safety of our customers is always our number one goal.

Thank you very much and we look forward to seeing you on your next flight.

At Calm Air, the safety and security of our employees, contractors and customers, continues to be of paramount importance. The Calm Air Executive team continues to monitor the ongoing Coronavirus (COVID-19) outbreak, following the guidance of local governments, and international medical agencies such as the World Health Organization (WHO) and the Center for Disease Control (CDC). Calm Air employees are kept informed of preventative measures, health orders and travel guidelines.

Manitoba and Nunavut Restrictions and Resources

*Please note that restrictions are still in place for travel to and within Nunavut and Manitoba.  These restrictions are constantly changing as the pandemic evolves, and therefore, we ask that you please review current health orders and travel restrictions prior to your travel date by selecting one of the links below. 

Manitoba 1-888-315-9257
Nunavut 1-888-975-8601

In addition to the information on this page, and the links provided above - please feel free to contact our reservations team by calling 1-800-839-2256 or emailing us at reservations@calmair.com if we can assist you further. 

Company Precautions

Calm Air continues with the following mitigating actions:

  • A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
  • Lysol wipes, hand sanitizer and masks (for all passengers) are provided on board each aircraft.
  • Pandemic preparedness kits have been assembled and sent to all terminal stations.
  • Hand sanitizer will be provided in high traffic stations.
  • All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.

Customer Service Agents are trained on screening passengers as per current Transport Canada guidelines for travel eligibility and watching for signs of illness. Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week. Thank-you for your attention to this matter as protecting our people and customers is our number one priority.

Please note that travellers may require a medical certificate if they are exhibiting COVID like symptoms, or unable to wear a face mask due to a medical condition as per current Transport Canada guidelines for air travel.

Face Covering Requirements Icon

Face Covering Requirements

Pre Screen Questionnaire Icon

Health Check Questionnaire

See Requirements

See Questionnaire

Changes to In-flight Services

Calm Air will begin to reintroduce hot and cold beverage, snack and meal services beginning September 1, 2021. To avoid non-essential contact, individually packaged beverages and snacks will be provided where possible. If you have any questions regarding in-flight service for a particular route, please contact our Reservations team directly (1-800-839-2256). 

Cancellations, Credits and Refunds due to COVID-19

Calm Air has relaxed some of our policies to make it easier to manage travel impacted by COVID-19.

Flights booked between January 1, 2020 and March 31, 2020

  • Flights booked between January 1, 2020 and March 31, are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit, valid for 24 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

Flights booked between April 1, 2020 and July 31, 2021

  • Flights booked between April 1, 2020 and July 31, 2021 are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit valid for 12 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).
     

Flights booked after August 1, 2021

  • Flights booked after August 1, 2021 will be subject to the applicable fare rules.
  • Standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

All flights that were cancelled by Calm Air due to the impacts of COVID-19, will automatically be available as a future travel credit. Refund requests must be submitted for review on an individual basis subject to our standard fare rules.