COVID-19 Updates

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Message from President & CEO Video Transcript

With increased safety precautions before you fly and in the sky.

Calm Air is dedicated to connecting our passengers throughout Manitoba and the North.

Our iconic Manitoba destinations include The Pas, Flin Flon, Thompson, Gillam, and Churchill.

When you arrive at the airport, all passengers will be subject to a check in process.

Pre screening questionnaire and temperature testing.

Masks and sanitation will be provided throughout our facilities.

Our aircraft are cleaned between flights, ensuring a safe, healthy, and clean environment for all of our customers.

As we work together to flatten the curve and open the skies, our commitment to passenger safety remains.

In flight services have been reduced to limit touch points.

Passengers will be provided a bottle of water and a sanitation wipe. No meal services will be provided.

Safety of our customers is always our number one goal.

Thank you very much and we look forward to seeing you on your next flight.

At Calm Air, the safety and security of our employees, contractors and customers, continues to be our first priority. The Calm Air Executive team continues to monitor the ongoing Coronavirus (COVID-19) outbreak, following the guidance of local governments, and international medical agencies such as the World Health Organization (WHO) and the Center for Disease Control (CDC). Calm Air employees are kept informed of preventative measures, health orders and travel regulations.

COVID-19 Federal Vaccine Mandate Requirements

Updated March 11, 2022

*NEW* Please review new Health Check requirements within our Health Check Questionnaire

  • If you have or suspect that you have COVID-19, you will be required to wait 10 days before you are able to travel, starting 1 day after your positive test result, or 1 day after symptom onset.
  • If you have had COVID-19 within 10 days prior to travel, or have developed signs/symptoms of COVID-19 within 10 days prior to travel, you will not be permitted to board until:
    1. You have completed any applicable provincial/territorial isolation period required; AND
    2. You have either a valid negative COVID-19 test result, or a medical certificate indicating that you don't have COVID-19.

General Information

General Information

The Government of Canada, along with provincial and territorial authorities, have put measures in place to manage the spread of COVID-19. Please be advised that as of November 30, 2021, all travellers 12 years of age plus 4 months and older must be fully vaccinated in order to board a flight at most airports in Canada, unless they meet a limited exception.

Additionally, all travellers are required to have a removable mask to cover their mouth, nose and chin to prevent the spread of COVID-19, even if you are fully vaccinated. Failure to comply with wearing a mask may result in the traveller receiving a fine and being denied boarding.

As a reminder, no person should board a flight when they are feeling ill as this could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify a crew member immediately. When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government in order to prevent the spread of COVID-19. Please remember it is your responsibility to be familiar with potential restrictions regarding your final destination.

Providing false or misleading information and/or documentation, could result in a fine of $5,000.

For detailed information provided by Transport Canada, please visit travel.gc.ca/travel-covid

Recommended Check-In Times (YWG/YTH)

Due to additional screening requirements, we ask that passengers ensure they report for check-in, a minimum of 2 hours prior to flight departure if you are departing from Winnipeg or Thompson.

Who Does this Currently Apply to (When Traveling on Calm Air)

Passengers 12 years plus 4 months of age or older, departing from, or connecting through Winnipeg or Thompson will be subject to the new screening requirements (i.e., someone traveling from Gillam through Thompson, destined to Winnipeg will be subject to these screening requirements when checking in out of Gillam).  

What Documents do Passengers Require

In addition to applicable valid Government issued identification, passengers must present proof that they are FULLY Vaccinated with a Government of Canada approved COVID-19 vaccine. A digital or printed copy of the documentation is acceptable. See below information for documentation criteria.

Criteria for Vaccination Documentation

Passengers must present a digital or printed copy of their vaccination status which may be presented in the form of an immunization record, Pan-Canadian proof of vaccination (PVC), or other record containing the following criteria:

  • Full name (family name and given names)
  • Issuing body (who issued the documentation)
  • The brand name of the vaccine(s)
  • The date(s) they received their dose(s), and specifically, the LAST dose.
  • Proof of vaccination must be in English, French or a certified translation to English/French.

Limited Exceptions

Passengers traveling to or from remote communities (as defined by Transport Canada) for essential reasons such as medical care, are able to provide a valid COVID-19 test result in lieu of proof of vaccination at this time. *See COVID-19 test requirements below.

Other limited exceptions may include:

  • Medical inability to be vaccinated
  • Sincerely held religious belief
  • Essential medical services and treatment (including those requiring an escort)

*To inquire about and/or apply for other limited exceptions, please contact Calm Air Reservations directly by calling 1-800-839-2256.

COVID-19 Test Requirements

If a passenger is approved to travel under a limited exception, they must additionally provide a COVID-19 test result. The following COVID-19 test results are currently accepted:

  • A negative COVID-19 molecular test result (PCR test), performed by an accredited laboratory or testing provider within 72 hours of the initial scheduled departure time; or
  • A positive COVID-19 molecular test result (PCR test), taken at least 10 days and no more than 180 days before the initial scheduled departure time; or
  • A negative antigen test performed by an accredited laboratory or testing provider no more than one day before the initial scheduled departure time.

Canadian COVID-19 Proof of Vaccination

  • In addition to provincial/territorial immunization cards, the Canadian COVID-19 Proof of Vaccination credential is one of the preferred methods of proof of vaccination when traveling internationally and within Canada.
  • Individuals who currently have a digital Manitoba immunization card, or are eligible for one, can visit immunizationcard.manitoba.ca to request their Canadian COVID-19 proof of vaccination.  
  • For more information on the Canadian COVID-19 Proof of Vaccination, please click HERE.

Additional Resources

Travellers may also contact Service Canada directly with their inquiries, via phone at 1-800-O-CANADA (1-800-622-6232), or via their weblink www.canada.ca/en/contact/contact-1-800-o-canada.html.

Manitoba and Nunavut Restrictions and Resources

*Please note that restrictions are constantly changing as the pandemic evolves, and therefore, we ask that you please review current health orders and travel restrictions prior to your travel date by selecting one of the links below. 

Manitoba 1-888-315-9257
Nunavut 1-888-975-8601

In addition to the information on this page, and the links provided above - please feel free to contact our reservations team by calling 1-800-839-2256 or emailing us at reservations@calmair.com if we can assist you further. 

Face Covering Requirements Icon

Face Mask Requirements

Pre Screen Questionnaire Icon

Health Check Questionnaire

See Requirements

See Questionnaire

Company Precautions

Calm Air continues with the following mitigating actions:

  • A deep clean grooming will be performed after each flight in Winnipeg, Thompson and Rankin Inlet.
  • Lysol wipes, hand sanitizer and masks (for all passengers) are provided on board each aircraft.
  • Pandemic preparedness kits have been assembled and sent to all terminal stations.
  • Hand sanitizer will be provided in high traffic stations.
  • All materials from aircraft seat pockets will be removed, EXCEPT safety features cards and airsickness bags.

Customer Service Agents are trained on screening passengers as per current Transport Canada guidelines for travel eligibility and watching for signs of illness. Reports of ill travellers may be called into Quarantine Officers by phone at 1-833-615-2384, 24 hours a day, 7 days a week. Thank-you for your cooperation as protecting our customers and staff is our number one priority.

Please note that travellers may require a medical certificate if they are exhibiting COVID like symptoms, or unable to wear a face mask due to a medical condition as per current Transport Canada guidelines for air travel.

Changes to In-flight Services

Calm Air has currently reinstated hot and cold beverage, snack and meal services. To avoid non-essential contact, individually packaged beverages and snacks will be provided where possible. If you have any questions regarding in-flight service for a particular route, please contact our Reservations team directly (1-800-839-2256). 

Cancellations, Credits and Refunds due to COVID-19

Calm Air has relaxed some of our policies to make it easier to manage travel impacted by COVID-19.

Flights booked between January 1, 2020 and March 31, 2020

  • Flights booked between January 1, 2020 and March 31, are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit, valid for 24 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

Flights booked between April 1, 2020 and July 31, 2021

  • Flights booked between April 1, 2020 and July 31, 2021 are permitted a one-time fee waiver for changes or cancellations.
  • Changes or cancellations must be requested more than 24 hours from flight departure (unless otherwise permitted by the fare class purchased).
  • The value of cancelled flights will be returned as a future Travel Credit valid for 12 months from the date your flight was cancelled.
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be available as a future Travel Credit.
  • For changes or cancellations within 2 hours of travel, standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).
     

Flights booked after August 1, 2021

  • Flights booked after August 1, 2021 will be subject to the applicable fare rules.
  • Standard change and/or cancellation rules apply (unless otherwise permitted by the fare class purchased).

All flights that were cancelled by Calm Air due to the impacts of COVID-19, will automatically be available as a future travel credit. Refund requests must be submitted for review on an individual basis subject to our standard fare rules.